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Privacy Policy

How Creamethalith handles your personal data and your rights

Privacy policy overview

A recent South African survey found that nearly 70% of people worry about how their personal data is used online. This privacy policy aims to clarify how Creamethalith collects, uses, and safeguards your information—so you can focus on financial planning, not on data security concerns.

The financial planning space relies on trust and transparency. Our team believes you deserve to know what information we collect and how it’s handled. If anything here sparks a question or seems unclear, please reach out. We’re always open to discussing our approach.

How we collect information

We collect personal information you provide directly, such as when you fill out a contact form or register for an account. Data may also be gathered automatically through cookies and analytics tools, always with transparency and user control in mind.

Information you provide directly

  • Information you enter into forms on our website.
  • Details you provide when contacting us for support.
  • Preferences you set in your account or profile.
  • Documents or files you upload to our platform.
  • Feedback or survey responses you submit.

Information collected automatically

  • IP address and browser type collected automatically for security and analytics.
  • Device type, operating system, and language preference logged when you visit.
  • Pages viewed, visit duration, and interaction data gathered via cookies.
  • Approximate geographic location estimated through IP address.
  • Log data collected to prevent abuse and maintain service quality.

How we use your data

Personal data is used to provide, maintain, and improve our services. It also helps us respond to your requests, communicate updates, and fulfill legal obligations. Where applicable, your consent will be obtained for specific uses.

  • To provide requested services and site features.
  • To communicate with you regarding your account or inquiries.
  • To monitor, analyze, and improve website performance.
  • To meet legal, regulatory, or contractual requirements.
  • To prevent fraud and ensure service security.
  • To send important updates or service notifications.
  • To personalize your experience where possible.

Our promise: Creamethalith is committed to protecting your privacy and handling your personal data with care. We comply with South African POPIA and other applicable regulations, updating our practices as requirements change. We regularly review our data handling methods and encourage questions if you’d like to know more.

Sharing your information

We do not sell your personal data. Your information may be shared with trusted service providers who support our website, always under strict confidentiality agreements and only for specified purposes.

Trusted service providers

Service providers may access personal data only to deliver services on our behalf, and they are contractually bound to protect your information.

Legal obligations

Your information may be processed to comply with tax, legal, or regulatory duties under South African law.

Anonymous usage statistics

We use aggregated, anonymous statistics to understand trends, improve our content, and monitor website usage. These statistics never identify you as an individual.

Your privacy rights

Under South African law, you have rights regarding your personal data, including access, correction, deletion, objection, limitation, and portability. Exercising these rights is straightforward, and we are here to help clarify the process.

  • You may request access to your personal data we hold, subject to verification and legal exceptions.
  • You can ask to correct inaccurate or incomplete personal data we hold about you.
  • You can request deletion of your personal data unless we are legally required to retain it.
  • You can request your data in a portable format for use elsewhere, where applicable.
  • You have the right to object to processing your data for certain purposes, such as direct marketing.
  • You have the right to limit how your personal data is processed in specific circumstances.

To exercise your privacy rights, contact our team via the details on the contact page. We will respond promptly to your requests and questions.

Security of your data

We use industry-standard technical and organizational measures to protect your data from unauthorized access, loss, or misuse. While no system is perfect, we are committed to ongoing improvements and transparency about our safeguards.

Technical measures

  • Encryption used for data storage and transfer.
  • Firewalls and security monitoring tools protect our infrastructure.
  • Regular vulnerability assessments are conducted.
  • Two-factor authentication required for system access.

Organizational measures

  • Staff receive regular privacy and security training.
  • Access to personal data is restricted to authorized personnel only.
  • Data handling procedures are reviewed and updated regularly.
  • Incident response plans are in place to address breaches.

How long we keep your data

Personal data is retained only as long as necessary for business or legal reasons, including to meet regulatory obligations. We review retention periods regularly and securely delete data when no longer needed.

  • Information like your name, email, and login details are collected when you register an account.
  • We collect responses to feedback or learning surveys to help improve our services.
  • We store details about your communications with us, including emails and contact forms.
  • Payment details, transaction records, and billing address may be collected for paid services.
  • With your consent, we may collect information for marketing or updates about new features.

If you close your account or withdraw consent, your data will be deleted where legally possible.

International data transfers

If we transfer your data outside South Africa, it will be protected by safeguards such as contractual clauses or legal requirements to ensure equivalent privacy standards. We do not transfer data internationally unless necessary.

  • Transfers occur only when necessary for service delivery or legal reasons.
  • Standard contractual clauses may be used for international transfers.
  • We assess third parties’ data protection standards before transfers.
  • Your consent is obtained where required by law.

Cookies and tracking

Cookies help us improve site functionality, track usage patterns, and remember your preferences. Some are essential for secure site operation, while others provide analytics to enhance your experience. You can manage cookies in your browser settings.

Types of cookies used

  • Essential cookies are necessary for core site functionality and security, and cannot be switched off.
  • Performance cookies track site usage to help us analyze and improve functionality.
  • These cookies store your preferences to provide a more personalized experience.
  • These cookies allow our site to remember your settings and improve your browsing experience.

Most browsers allow you to block, delete, or manage cookies. Limiting cookies may affect some website features or your experience.

Policy updates and changes

We review and update this privacy policy to reflect legal or operational changes. Updates are posted here, and significant modifications may be communicated directly to affected users.

  • We notify you of changes to our privacy practices through this policy or direct communication.
  • If a data breach affects your information, we will inform you as required by law.
  • You may receive notifications about your rights and how to exercise them.
  • We update this policy to reflect changes in regulations or our practices.

Please check this policy periodically to stay informed about how we handle your data.

Contact and questions

For privacy-related requests or questions, contact our team using the details on our contact page. We’re ready to discuss your rights and any concerns.

Creamethalith

80 Strand Street, Cape Town 8000 South Africa

Phone: +27(31)9461792

Email: content@creamethalith.sbs

Last updated June 19, 2026.

This privacy policy is effective from June 19, 2026.